Privacy Policy

This is the privacy policy of Sherwood Village Pickleball Inc. (“Company“).

This “Privacy Policy” summarizes what personal information we collect and how we use and disclose this information.

By using our website (the “Site“), you signify your consent to the terms of our Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use this Site or submit any personal information to us, or use the preference tools we provide to adjust your settings. This Privacy Policy also describes certain choices you have on how we use your personal information.

We reserve the right to modify this Privacy Policy at any time. We will reflect any such modifications to this Privacy Policy on our Site. We suggest that you periodically consult this Privacy Policy. Your continued use of the Site after any such changes constitutes your acceptance of this Privacy Policy, as revised.

What Personal Information We Collect and How We Collect It

Personal information is information about an identifiable individual (“Personal Information“).

The types of personal information we may collect will depend on the service you request and may include:

• contact information, such as name, email and postal address and phone number.
• professional information, such as job title and employer details.
• login credentials (e.g. username and password).
• payment and financial information, such as your credit/debit card number, expiration date and security code, bank account number, and billing address.
• demographic information you provide when you visit or become a member of a Rally club, such as date of birth, age, and gender identity or expression.
• information and data regarding your fitness, health, nutrition, activities, biological characteristics, and training goals, programs and progress.
• COVID-19 screening information, such as health declarations and vaccination status.
• membership and usage information, such as membership ID, the clubs you visit and the times you check in, classes you book, information provided when you purchase or schedule training sessions, and transaction history.
• personal preferences such as favorite classes and instructors.
• account information if you establish an online account with us, such as login credentials (e.g., username and password).
• images and videos, including photographs and CCTV video footage.
• the geolocation of your device if you consent to the collection of this data.
• social media handles, content and other information that you post to our social media pages or tag us on your social media pages, and information we obtain from third-party social media services.

Company collects Personal Information when you voluntarily provide it through our Site or when you provide it to us through other means. For example, we may collect Personal Information when you:

• contact us through e-mail, telephone, mail, or other correspondence;
• register for a service we provide; or
• register for and use our app.

How Company Collects Information Through Technological Means

When you visit our Site, we may collect information that is automatically sent to us by your web browser. This information may include:

• your domain name; and
• your numerical IP address.

We may also collect other information, such as the type of browser you use, which pages you view, and the files you request.

We use this information to:

• better understand how visitors use our Site; and
• to improve our Site to better meet your needs.

The amount of information that is sent by your web browser depends on the browser and settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to websites you visit or how you may change or restrict this.

Company may use “cookies” and other similar devices on this Site to enhance functionality. These devices may track information which includes but is not limited to (i) IP address, (ii) the type of web browser and operating system used, and (iii) the pages of the Site visited. If you wish to disable cookies, refer to your browser help menu to learn how.

How Company Uses and Discloses Personal Information

The Personal Information we collect may be used by Company for the purposes for which it was collected, as provided in this Privacy Policy, or for other purposes that are disclosed to you.

For example, we may use your Personal Information to:

• respond to your inquiries;
• supply you with requested products or services;
• send you informational or promotional communication;
• provide customer support services;
• establish, manage and administer your membership and account with us, including verifying customer information and carrying out billing functions. We reserve the right to use any contact information held on file (including email, mailing address, and telephone or mobile phone) to contact to you when administering your membership;
• establish and manage our relationships with our vendors, providers, suppliers and consultants;
• personalize and improve your experience on the Site and at our clubs;
• perform analytics (including market research, trend analysis, financial analysis, and anonymization of personal information);
• protect against, identify and prevent safety and security issues, fraud and other criminal activity, claims and other liabilities;
• operate, evaluate, develop, manage and improve our business, including by operating, administering, analyzing and improving our Sites, products and services; conducting research and developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing, reconciliation and collection activities and other internal functions; and
• carry out any other purpose permitted or required by law.

We may transfer Personal Information to third party service providers that assist us with carrying out these purposes. Company reserves the right to transfer Personal Information in the event that we merge with or are acquired by a third party. We also may disclose your Personal Information for any other purpose required or permitted by law or to which you consent.

Your Choices

If you receive commercial e-mail from us, you may opt-out using the “unsubscribe” tool in such e-mail.

How We Protect Personal Information

The security of your Personal Information is important to us. We help protect your Personal Information in our control by maintaining physical, organizational, and technological safeguards. Personal Information may be accessed by persons within our organization who require such access to carry out the purposes described in this Privacy Policy, or such other purposes as permitted or required by law.

We retain Personal Information that we collect only as long as necessary for the purposes for which it was collected or to meet legal requirements.

It is important to understand that no security measures are absolute. We cannot guarantee the safety of any information you provide to us.

Accessing and Correcting your Personal Information

You have a right to access your Personal Information and to request a correction to it if you believe it is inaccurate. If you have submitted Personal Information and would like to have access to it, or if you would like to have it corrected, please contact us using the contact information provided below. We may require you verify your identity before allowing you to access your personal information.

How to Contact Us

If you have any questions regarding this Privacy Policy, to submit a complaint, or to access or correct your information, please contact our Privacy Officer (the General Manager) at info@rallyatsherwoodvillage.com.